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8x8 Quality Management Recognized As One of the Best Customer Service Solutions
It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for...
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Improve Customer Engagement with a Modern Contact Center
Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means...
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8x8 Granted Five New Patents Related to Cloud Communications
At 8x8, we strive to move our industry forward with new technologies and innovations that deliver better business solutions to our customers and partners. These solutions in turn get employees,...
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3 Tips for Building an Effective Quality Management Program
When problems or inefficiencies exist within a company, employees are often faced with a choice between reporting the problem or turning a blind eye, and allowing the problem to continue. This internal...
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Is Your Contact Center Ready for the Future?
Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a...
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Driving Retail Communications Forward
For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire...
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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8
According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and...
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New Communications Options for SMBs
This is a guest blog post by analyst Blair Pleasant who is co-hosting a webinar with 8x8 June 28 11am PT / 2pm ET and was originally posted on her blog. I recently wrote an article for No Jitter...
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Up Your Customer Service Game by Leveraging What You Have
One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance. Yet only 24% said that customer experience...
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Q&A with John DeLozier at 8x8: Growing Up in the Channel
This blog post is part of a series focusing on employees making a difference in the 8x8 community. This week we interview John DeLozier, VP Channel. He comes to us from Centurylink where he was VP of...
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TechTarget: 8x8 X Series Combines UC and Contact Center
My first six months at 8x8 have been laser-focused on the launch of X Series, the industry’s first cloud solution to integrate voice, conferencing, collaboration and contact center on a single...
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A Roadmap to Success with Speech Analytics
Whether you’re heading to a new restaurant on the other side of town or taking a road trip across the country, a GPS helps get you there. Gone are the days of combing through maps, taking notes and...
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New Integration with Google Cloud Contact Center AI
Have you heard about 8x8 X Series’ new integration with Google Cloud’s Contact Center AI? This integration makes solutions powered with artificial intelligence accessible to any company with 8x8’s...
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